Why Attend Spark 23?

Posted on Friday 24 February 2023.

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

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Who Can Benefit from Artificial Intelligence?

Posted on Tuesday 21 February 2023.

The rise of artificial intelligence (AI) has been a hot topic of discussion lately, and for a good reason. AI has dramatically impacted our lives, from smart assistants to self-driving cars. But who can actually benefit from the use of AI? You might be surprised to learn that anyone, from the average person to large

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How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?

Posted on Thursday 16 February 2023.

Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?”  Find the answer to this common question and gain insight into these popular courses from ITSM expert  John Noctor, Best Practice Consultant,

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How To Effectively Address Digital Friction in the Modern Workplace

Posted on Wednesday 15 February 2023.

In today’s modern workplace, things are often moving at a fast pace. Emails are flying back and forth, meetings are happening left and right, and deadlines are always looming. Many different tools and platforms are being used daily, and they are often making our lives easier. But that’s not always the case, right? Employees often

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Tips For Winning an Award Entry

Posted on Tuesday 14 February 2023.

The competition is fierce in the world of awards. There are so many great businesses out there, all vying for recognition and accolades. But winning an award can have a huge impact on your business – it’s not just about getting your business in the spotlight (although that’s certainly nice). Awards can help you: ‣

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Improving the Recruitment Process: Why and What Can Be Done

Posted on Wednesday 1 February 2023.

As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look at some of the reasons why and what can be done to improve the recruitment process. Key points Swift action needed Looking for potential Telling candidates what they can offer

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