The Benefits Of Switching Off Email To The Service Desk And Going Self-Service

Posted on Wednesday 21 June 2017.

At a recent SDI event the service desk manager from Affinity Water, Lena Gaston, presented on ‘Service Improvement – From Chaos to Affinity and Beyond’. During her presentation Lena spoke about how, as part of her service improvement plan and with the support of the CIO, they had switched off email as a communication channel to

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Evolution of a service desk: Andrew Shepherd, Domestic & General

Posted on Monday 12 June 2017.

In this recorded webinar presentation Andrew Shepherd, Service Desk Team Lead at Domestic and General, shows us how their service desk has been turned from a reactive team to a proactive, innovative team. Andrew takes us through his approach to transforming the service desk and describes how the team learnt more about the other teams

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