Top 5 Statistics Mistakes

Posted on Wednesday 28 June 2017.

Managing End-User Expectations of IT, Support, and Access Channels

Posted on Thursday 22 June 2017.

by Jonathan Munn, Zendesk   For corporate IT organisations, 2017 is so, so different to 2007. In fact, one could argue that, especially in IT support terms, 2017 is also very different to only two years ago. So much has changed in IT support – self-service has continued its march to ubiquity, chat has become

Read More

The Benefits Of Switching Off Email To The Service Desk And Going Self-Service

Posted on Wednesday 21 June 2017.

At a recent SDI event the service desk manager from Affinity Water, Lena Gaston, presented on ‘Service Improvement – From Chaos to Affinity and Beyond’. During her presentation Lena spoke about how, as part of her service improvement plan and with the support of the CIO, they had switched off email as a communication channel to

Read More

Evolution of a service desk: Andrew Shepherd, Domestic & General

Posted on Monday 12 June 2017.

In this recorded webinar presentation Andrew Shepherd, Service Desk Team Lead at Domestic and General, shows us how their service desk has been turned from a reactive team to a proactive, innovative team. Andrew takes us through his approach to transforming the service desk and describes how the team learnt more about the other teams

Read More

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.