In an era where remote work has become the new norm, organizations are continually seeking ways to enhance their IT infrastructure and support systems. One standout solution that has garnered attention is LogMeIn Rescue, built by GoTo, and its impact on the bottom line has been nothing short of remarkable. Forrester Consulting, a leading market
To stay ahead of the competition and meet customer expectations, many organisations are increasingly recognising the importance of the Chief Experience Officer (CXO) role. In this blog, we’ll delve into what they do for a company and discuss why having a CXO can be a game-changer for your business.
We’ve compiled a list of best practices and invaluable insights on how to build and, equally importantly, maintain a culture that places your customers at the heart of everything you do.
Our annual Spark event was a remarkable gathering of IT and ITSM professionals from all around the world! It provided a platform for any ITSM enthusiasts to connect, share ideas, and gain inspiration from best practices.
We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.