Reimagining Service Operations – Leveraging ITAM for Accelerated Digital Transformation and IT Infrastructure Visibility

Customer expectations are rapidly evolving, and service desks must rise to the challenge by embracing cutting-edge technologies.  This webinar will delve into how AI and automation are revolutionising service desk operations, driving efficiency, and empowering teams. You’ll discover how chatbots are transforming customer interactions, how workflow builders can streamline processes, and how seamless integrations can

DTX brings together creative minds and technology practitioners with the tools needed to drive change, enhance experiences and improve efficiencies across today’s organisations. Covering cloud and infrastructure; software engineering and DevOps; data and AI; and cyber security, the event showcases the technology, solutions and strategies essential to advance digital projects and achieve sustainable and scalable

Get ready to embark on an ITSM adventure, my friends! In just one day, we’ll be your ultimate guide to a wide range of ITSM solutions with not one, not two, but 8 live demos showcasing the latest features and fresh ideas for your service desk. Don’t miss out on the fun and join us

Free for SDI Members. Non-members welcome! Elevate Your Service Desk With Proven Strategies For Excellence Discover the secrets behind real service desk triumphs and the actionable steps they took to drive transformative change. Uncover practical tips to elevate your service, optimise your team’s performance, and navigate common obstacles with confidence. Join us for an engaging

Join Dean Clayton as he showcases real-world examples of how organizations are using AI to enhance their support functions. Learn how AI can help you streamline your processes, reduce your costs, and be more productive, without sacrificing service quality. OpenText invites you to join this live session at 11:00am BST on September 26th to see

Spark25 is the 36th service desk conference hosted by SDI. Taking place over two days on 27-28 March 2025, this event will bring together a record number of IT service professionals from over twenty countries and from every industry imaginable. For over three decades, SDI has been inspiring service desks to be brilliant by bringing