Boost Your Team’s Performance

Posted on Friday 14 December 2018.

Join us in the heart of Manchester on 12 September 2019 to learn how to boost your team’s performance. Be inspired by our speakers to boost your team’s performance as they discuss workplace culture, employee happiness, career planning and leadership.  Other topics that will be covered include remote access and efficiency through the right technology.

Service Transformation

Posted on Monday 16 March 2020.

** Exclusively for SDI Members ** The Service Transformation event takes place on Thursday 10th December online. This event will focus on IT and service transformation, how to get it right and engage your stakeholders. Our speakers will discuss relevant case studies, share best practice and frameworks for successful IT transformations.   Key themes will

Leading Your Team Through Change

Posted on Wednesday 14 October 2020.

** Exclusively for SDI Members ** There is much change happening in the world right now and we are working with uncertainty. How do organisations adapt successfully and keep their employees motivated throughout the journey? When IT service teams change processes, shift to remote working or transition to hybrid teams, team leaders must meet stakeholder

Service Desk Automation

Posted on Tuesday 20 October 2020.

** Exclusively for SDI Members ** Improving the efficiency and quality of IT services using automation has fast become a significant focus for organisations. In fact recent SDI research shows that 79% of service desk professionals say their attention is focused on developing automation of processes, tasks and ticket handling. ** Do you or your

Customer-Centric Performance Metrics

Posted on Monday 30 November 2020.

** Exclusively for SDI Members ** Customer requirements are changing rapidly but, do our performance metrics tell the full story? Performance metrics can indicate ROI on services and new processes yet, they do not always reflect the customer’s experience. Sometimes customers do not attribute SLA targets and response times to their experiences with services. In

ITSM Tools Demo Day

Posted on Monday 30 November 2020.

Our tool demo days are designed to help you navigate the array of ITSM solutions available: watch live demos, explore the latest trends and features, and gather new ideas for your service desk.

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