Automation Tools Demo Day

Posted on Friday 20 October 2023.

7 Types of Service Support Automation: A Practical Guide of what’s available today and how to deliver

Posted on Wednesday 11 October 2023.

Join Chris Good, Managing Consultant at Mason Advisory Limited, and David Wright, Chief Value & Innovation Officer at SDI, take a look at the 7 types of service support automation and provide a practical guide on the steps to take to quickly take advantage of these capabilities. Sign up today to be part of this

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The Recipe for Service Desk Success

Posted on Thursday 5 October 2023.

Location: Cookery School, 15b Little Portland St, London Date & Time: 12th December 2023, 12:30 PM – 4:30 PM – FREE TO ATTEND – Join this event for an afternoon of festive themed networking, cooking and eating with leaders in customer support and IT. This event is perfect for IT Service Desk leaders to meet

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Service Desk SOS: Meeting Expectations & Avoiding Burnout amid the Technical Talent Shortage

Posted on Wednesday 4 October 2023.

What happens when you can’t right-size your service team to keep up with demand? Technical resources in the employee talent pool have dwindled in recent years, and the shortage is expected only to continue – with employee retention and mental health, customer satisfaction, and revenue all taking hits. Service desk managers are scrambling for SLA

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