Next-Generation Asset Management

Posted on Wednesday 15 May 2024.

Evolving asset management: Strategies for success IT Asset Management (ITAM) is a critical practice in modern-day service management solutions for managing operational risks, security, and service costs. Join us for an insightful online roundtable discussion on next-generation Asset Management. David Wright, Chief Value & Innovation Officer at SDI, will host a panel with experts Gary

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Supercharge Your Service Desk: 5 Essential Steps to Boost Efficiency and Enhance Security

Posted on Monday 13 May 2024.

In today’s digital landscape, any organization with a service desk can become a target. But what if enhancing security could also mean improving productivity? Join us to explore this possibility—without compromising your bottom line or customer satisfaction. In this insightful session, you will gain knowledge on: How inefficiencies in your process can open doors to

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Explore The Latest DEX Tools

Posted on Tuesday 5 March 2024.

Book now to join this FREE EVENT! Gartner predicts that “by 2025, 50% of IT organizations will have established a DEX strategy, team and management tool, up from less than 20% in 2023.” Get ready to explore the latest trends in Digital Employee Experience. This ITSM Tools Day is here help IT leaders improve the

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In Person Event! Navigating the Future Of Service Desk Leadership

Posted on Tuesday 5 March 2024.

Free for SDI Members. Non-members welcome! Join us for a dynamic leadership event tailored to service desk managers navigating the agile and remote work era. Explore strategies for agile transformation, remote team management, and recruitment of top talent. Learn how to cultivate high-performing teams, lead with motivation, and drive organisational success. Gain insights from industry

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Contactless IT Service Tools Day

Posted on Tuesday 6 February 2024.

Book now to join this FREE EVENT! Get ready to explore the latest trends and gather new ideas to revolutionise your service desk with the latest breakthroughs in the world of tools to enable contactless service and self-sufficient end users. Join us for a day filled with live presentations from 8 of the leading ITSM

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Spark25 – The SDI Conference

Posted on Monday 3 June 2019.

Spark25 is the 36th service desk conference hosted by SDI. Taking place over two days on 27-28 March 2025, this event will bring together a record number of IT service professionals from over twenty countries and from every industry imaginable. For over three decades, SDI has been inspiring service desks to be brilliant by bringing

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