Unlocking Service Desk Potential through AI and Automation

Posted on Thursday 22 August 2024.

Customer expectations are rapidly evolving, and service desks must rise to the challenge by embracing cutting-edge technologies.  This webinar will delve into how AI and automation are revolutionising service desk operations, driving efficiency, and empowering teams. You’ll discover how chatbots are transforming customer interactions, how workflow builders can streamline processes, and how seamless integrations can

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ITSM Tools Demo Day – USA Edition

Posted on Wednesday 24 July 2024.

Get ready to embark on an ITSM adventure, my friends! In just one day, we’ll be your ultimate guide to a wide range of ITSM solutions with not one, not two, but 8 live demos showcasing the latest features and fresh ideas for your service desk. Don’t miss out on the fun and join us

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Real examples of how AI can help your organisation do more with less

Posted on Thursday 18 July 2024.

Join Dean Clayton as he showcases real-world examples of how organizations are using AI to enhance their support functions. Learn how AI can help you streamline your processes, reduce your costs, and be more productive, without sacrificing service quality. OpenText invites you to join this live session at 11:00am BST on September 26th to see

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