Automation Tools Demo Day

Posted on Friday 20 October 2023.

7 Types of Service Support Automation: A Practical Guide of what’s available today and how to deliver

Posted on Wednesday 11 October 2023.

Join Chris Good, Managing Consultant at Mason Advisory Limited, and David Wright, Chief Value & Innovation Officer at SDI, take a look at the 7 types of service support automation and provide a practical guide on the steps to take to quickly take advantage of these capabilities. Sign up today to be part of this

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Service Desk SOS: Meeting Expectations & Avoiding Burnout amid the Technical Talent Shortage

Posted on Wednesday 4 October 2023.

What happens when you can’t right-size your service team to keep up with demand? Technical resources in the employee talent pool have dwindled in recent years, and the shortage is expected only to continue – with employee retention and mental health, customer satisfaction, and revenue all taking hits. Service desk managers are scrambling for SLA

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The Happy Service Desk

Posted on Friday 7 July 2023.

Welcome to the Happy Service Desk event, where you’ll discover how service desks are revolutionising their teams’ productivity, customer satisfaction, and overall well-being in practical ways. What does a happy service desk look like? It’s a service desk that goes beyond merely resolving technical issues. It prioritises the well-being, job satisfaction, and overall happiness of

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