Automation Tools Demo Day

Join Chris Good, Managing Consultant at Mason Advisory Limited, and David Wright, Chief Value & Innovation Officer at SDI, take a look at the 7 types of service support automation and provide a practical guide on the steps to take to quickly take advantage of these capabilities. Sign up today to be part of this

What happens when you can’t right-size your service team to keep up with demand? Technical resources in the employee talent pool have dwindled in recent years, and the shortage is expected only to continue – with employee retention and mental health, customer satisfaction, and revenue all taking hits. Service desk managers are scrambling for SLA

Welcome to the Happy Service Desk event, where you’ll discover how service desks are revolutionising their teams’ productivity, customer satisfaction, and overall well-being in practical ways. What does a happy service desk look like? It’s a service desk that goes beyond merely resolving technical issues. It prioritises the well-being, job satisfaction, and overall happiness of