Understanding the ITSM Landscape in 2024

Posted on Tuesday 13 February 2024.

Decoding AI in ITSM: Actionable insights for IT leaders in 2024

Posted on Friday 26 January 2024.

Lately, a recurring theme has been the ‘true prospects’ of AI in IT and how to implement it. While folks are excited about the possibilities, they’re also cautious about giving in to the hype.



AI in Customer Service: Can AI Replace Customer Support Agents?

Posted on Thursday 25 January 2024.

The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support?



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