How to Use Feedback to Improve Employee Experience
Posted on Tuesday 16 April 2024.
Omnichannel: How to Use it To Deliver Outstanding Customer Experience
Posted on Tuesday 24 January 2023.
Today, there are many ways to connect and communicate with an organisation. You can choose from more traditional channels, such as email support, phone, and social media, to more recent channels, such as Live Chat, Support Widgets, mobile apps, and AI-powered Chatbots. However, omnichannel isn’t just about information availability! It’s about providing a holistic support
Data-Driven Decision-Making: Good Decisions Don’t Guarantee Good Outcomes
Posted on Wednesday 16 November 2022.
The time has come! We’re flying back to the future to discover new trend predictions for the IT & ITSM industry. Our blog series ‘Back to the Future of ITSM’ is all about: Looking backwards — moving forwards. In part one of this blog series, we went back to the future with Jeff Rumburg,
