The Impact of GDPR on the Service Desk

Posted on Thursday 2 August 2018.

Top 5 Statistics Mistakes

Posted on Wednesday 28 June 2017.

 by Mike Franchetti, SDI, Customer Insight Analyst   These days, data analysis and the use of statistics extend to a number of job roles. A desirable skill is the ability to ‘tell a story’ using data instead of merely presenting values. In order for these stories to be best sellers, there are some underlying principles of

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