From Vision to Execution: Service Desk Strategy Guide
Posted on Thursday 11 April 2024.
Rapidly Changing Technology or Low Digital Literacy?
Posted on Tuesday 30 August 2022.
New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your end-users to have? Not easy
Re-Framing the Service Desk
Posted on Friday 10 August 2018.
by Rob Beswick, Head of Membership, SDI This blog is probably not aimed at you, and when I say you, I mean a service desk professional who is possibly a member of SDI. This blog is aimed at a specific few in other areas of the business; they may not usually venture here, but