Reconnect with Service: Part 1 of 2

Posted on Wednesday 5 September 2018.

CX: Delivering Happiness – The Series, Part 1

Posted on Thursday 12 July 2018.

CX: Delivering Happiness SLA’s are vital to documenting customer requirements, KPI’s firmly have their place in service performance monitoring, but make sure you don’t fall into the data trap! The trap which involves losing sight of the ultimate aim behind any good service; not only to recognise that your focus is on the customer, but

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