A View From The Frontline Report – A Vendor’s View
Posted on Thursday 27 June 2019.
Self Service Adoption in 10 Steps
Posted on Thursday 9 May 2019.
Keeping up with growing customer demand requires maximum efficiency through multiple communication channels. Self-service as a communication channel is rapidly becoming an industry must-have, as it provides customers with the facilities to manage their own service desk interactions and to find answers to common issues. The purpose of a self-service portal is to reduce the cost