Questions to Ask Before (and After) Implementing an IT Self-Service Portal
Posted on Wednesday 13 July 2022.
If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When today’s end-users try to solve an issue, they usually want two things… First, they want their questions answered. Secondly, they don’t want to wait on the convenience of the support
What If A Celebrity Called Your Service Desk?
Posted on Tuesday 5 December 2017.
”You think you deliver great service, but then a celebrity called…and everything changed!” Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in