9 Things You Need To Know About Enterprise Service Management

Posted on Tuesday 12 October 2021.

Enterprise service management has been a key ITSM trend for the last half-decade – the use of IT service management (ITSM) principles and capabilities by other business functions/teams to improve their operations, services, experiences, and outcomes – with its tool-based use-case origins going back even further. Where ESM adoption currently stands and where it’s heading

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