Shared Service Management: An Overview 

Posted on Tuesday 20 November 2018.

The Essence of Enterprise Service Management (a snippet)….

Posted on Thursday 25 October 2018.

By Lana Yakimoff, Principal Consultant, ITSM Consulting Services Pty Ltd. Service Management has been around for many years, most of us work within the ITSM industry delivering value and some form of service. Looking back over the years IT has evolved; from ad-hoc 80’s IT shop, to adopting ITIL Framework originating from the UK Government and

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