Award finalists ICL Services discuss how they plan to evolve their service desk

Posted on Tuesday 5 March 2019.

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month…   What made you decide to enter the awards?   We did a great job relating to the process improvement of ticket handling,

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Double award finalists Wipro let us in on what makes their service desk stand out

Posted on Tuesday 5 March 2019.

Wipro are finalists in an impressive 2 award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future

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Fujitsu talk being an award finalist & how they improved their service desk in 2018

Posted on Monday 4 March 2019.

Best Service Improvement Project 2019 is a brand new award for 2019 – our award finalists Fujitsu have kindly taken the time to answer a few of our questions ahead of the IT Service & Support Awards this month. Good luck guys! What made you decide to enter the awards?   Fujitsu are members of SDI

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Introducing Our Awards Judges…

Posted on Tuesday 11 September 2018.

“I will be looking for a team that has pride, loves their working environment and their customers even more!”   We spoke to some of our fantastic awards judges to find out what they are looking for in their award category and what it means to them to be an IT Service & Support Awards

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