Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs

Discover why KPIs are not only a measure but a fuel for employee well-being. Learn from real-world experiences and avoid common KPI mistakes.

This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where I went wrong for a good portion of my career as either a leader up to CIO or as a Principle Consultant. A friend and mentor, Dr. Cherry Vu, shared