Developing the Customer Experience

Posted on Wednesday 21 February 2018.

This is part 8 in the Naked Service Desk Series.

The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 7 focuses on developing and documenting the customer experience.

Customer experience is defined by the proactive interaction and engagement with your key stakeholders. Several components need to fit seamlessly together to make up a strong customer experience programme. Find out how to enhance your service desk’s approach to the customer experience in this webinar from Matt Greening  IT Consultant at Modern Networks.

 

Watch now

This webinar explores what makes for an excellent
customer experience, working out what really matters to
your customers, and pitfalls to avoid when monitoring
service levels.

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