Greater Manchester Shared Services: Go from 2 star to 4 star Service Desk Certification!

About Timico Technology Services Timico Technology Services (TTS) excel in superior IT support and managed IT services providing full end-to-end solutions as part of Timico Technology Group. TTS support around 5000 users and 80 customers, ranging from SMB through to mid-market and enterprise accounts. Currently located in Reading and central London, the teams are split into

About Bournemouth University Bournemouth University was founded in 1992 as one of the new universities. The Service Desk supports the University’s 1,500 staff and 16,500 students, as well as guests, visiting professors and prospective students. The 9 service desk staff handle over 3,800 incidents and requests per month, reaching up to over 5,000 during peak times. The

About IT Lab IT Lab is one of the largest technology and managed services providers in the UK providing end-to-end IT solutions across all sectors. The Support Services team is located primarily in London, Woking and Cape Town South Africa plus engineers working remotely in Australasia. The service desk team is made up of 125 people and

About Capita SIMS works with more than 21,000 schools. Their large service desk are regular guests at the SDI conference. SDI spoke with Head of User Support, Simon Brunger, to find out why they find SDI membership invaluable. Membership type: Corporate Members since: 1992 Why SDI? I was introduced to SDI nine years ago by