Exciting Discoveries: Insights from SITS 2024

In this blog, we’ll dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies.
If you’d like to stay at the top of the industry trends, read on and learn more!

The rise of remote work and the use of AI and digital collaboration tools have expanded the attack surface, making intellectual property more vulnerable than ever. Why? It’s because these tools often require the sharing and transfer of data, which can potentially be intercepted or accessed by unauthorised individuals.

DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.

Cybersecurity attacks are on the rise! With the rising adoption of new technology in all areas of business, the risks linked to IT service operations have grown considerably.

Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to know. Social engineering and the service desk ISACA’s State of Cybersecurity 2022 Report indicates that for the second year in a row, social engineering was the top attack type. With