ITSW19 – Ways of Working: DevOps

Posted on Wednesday 4 December 2019.

SDI Podcast Episode 2

Posted on Friday 19 July 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,



How can DevOps thinking impact the service desk? 

Posted on Monday 30 April 2018.

by Scarlett Bayes, Industry Analyst, SDI This blog will not focus on how DevOps in its truest form will impact the service desk directly, but more on how the culture and mentality of continuous delivery, collaboration and communication, and leveraging automation can benefit the service desk in terms of shortening time to resolution and fulfilment. DevOps is more than a new way



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