5 Things We’ve Learned at Spark Conference 2023

Posted on Wednesday 8 November 2023.

Was Einstein Wrong? Reflections from SDI’s Knowledge Management event

Posted on Wednesday 25 August 2021.

by David Wright, Chief Value & Innovation Officer at Service Desk Institute. Is information knowledge? Albert Einstein’s answer to that question was a resounding no, on the principal that the only source of knowledge is experience. Effectively turning information into knowledge and managing knowledge – its creation, consumption, usage and value – is still a

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