Digital Transformation: Highlights from DTX Europe 2023
Posted on Wednesday 11 October 2023.
Back To the Future of ITSM – What We Have Learned?
Posted on Wednesday 4 January 2023.
As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, but we want to know more about where the IT & ITSM industry is heading in 2023. Digital transformation is no longer a matter of choice! Providing brilliant service, exceeding
The Importance of Intelligent Automation & Some Trend Predictions For 2023
Posted on Wednesday 14 December 2022.
In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & GESEDIG, SDI CTO. Mauricio shared his expert views on the following: The real value of intelligent automation Where to start with intelligent automation? What sectors are the most advanced in
Brilliant Basics are Essential in Good Customer Experience
Posted on Wednesday 23 November 2022.
The focus for many organisations is shifting to a human-centric approach to IT services. Some of them collect and quantify data on it. On the other hand, some companies still don’t understand why a human-centric approach is so important. In the second part of our blog series ‘Back to the Future of ITSM’, we spoke
