ITSM Tools – It’s Not Me It’s You!

Posted on Tuesday 17 April 2018.

They’re Coming To Take Me Away!

Posted on Wednesday 7 February 2018.

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.



Navigating The Digital Maze With VeriSM™

Posted on Wednesday 7 February 2018.

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM



10 Tips for Chatbot Success

Posted on Friday 12 January 2018.

By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle   Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,



The Changing World Of Problem Management

Posted on Tuesday 9 January 2018.

”Many organisations find it extremely difficult to dedicate time and effort to root cause analysis, as a result of firefighting and other priorities. I have worked in many industries for many years undertaking service management roles, and problem management is one of the biggest cogs and is sometimes over looked.” – Mark Dickinson Ultimately Mark’s



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