How to Start and Advance Your Career in IT Support

Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving and subject to rapid changes and challenges of ever-changing market conditions.   However, looking back at the beginning of this year, we can predict some trends that will continue to

Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice

Saydur Rahman, Service Desk Analyst at Barnardo’s answers some questions about making it as a finalist for Service Desk Analyst of the Year at the IT Service and Support Awards 2018…       What made you decide to enter the awards?  I wanted to enter the awards as I want to see where I