Simple Steps To Improve Workplace Wellbeing
Posted on Wednesday 4 April 2018.
Wellbeing in the workplace is a hot topic at the moment, but do we really understand what it is all about? In a work environment it’s called Wellbeing – on the news they are talking about Mental Health. So what does it mean and is there a difference? Any role that is customer facing is
The IT Service & Support Awards 2018 Celebrate Our Service Desk Heroes
Posted on Wednesday 28 March 2018.
SDI18 was delighted to be the host of the annual service desk awards on Tuesday 13th March at the Hilton Metropole in Birmingham for the 23rd consecutive year. One of the biggest celebrations of the year for service desk users; the IT Service & Support Awards 2018 showcased everything that is brilliant about the service desk industry. This
The Service Desk Institute (SDI) appoints Damian Bowen as Non-Executive Board Director
Posted on Saturday 10 March 2018.
The Service Desk Institute, leading professional body for the IT service and support industry, announces that the Board has appointed a new non-executive Director, Damian Bowen. The appointment has been made to add further value and expertise to the Board which aims to inspire service desks to be brilliant. Damian Bowen joins with immediate effect
The Coming Enterprise Service Desk- How IT Can Lead the Way in Enterprise Services
Posted on Monday 5 March 2018.
How IT Can Lead the Way in Enterprise Services The Common Sense of Enterprise Services Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not
Best Small Service Desk Finalist Arqiva Share Their Top Tips
Posted on Saturday 3 March 2018.
The IT Service and Support Awards 2018 took place on the 13th March at the Hilton Metropole in Birmingham. Ahead of the awards, Best Small Service Desk finalists Arqiva talk about the awards process and how they have improved their service desk in the past year. What made you decide to enter the awards? We had reached a
Awards Finalists Marsh & McLennan Share Their Exciting Plans For The Future
Posted on Saturday 3 March 2018.
Marsh & McLennan tell us their favourite part of the SDI awards process and their exciting plans for the future, ahead of the IT Service and Support Awards 2018! What made you decide to enter the awards? The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service