SDI Benchmarks The Service Desk At Dubai’s Chalhoub Group
Posted on Tuesday 24 July 2018.
Global Partner Network The audit team at SDI were delighted to be invited to Dubai in July to assess the luxury retail distribution company Chalhoub Group’s IT service desk and benchmark them against SDI’s Global Best Practice Standard for Service Desk. SDI’s growing global partner network includes Nabil Azar, who represents SDI in the Gulf
ReAssure Achieve 3* Customer Led Service Desk Certification
Posted on Monday 23 July 2018.
A very proud day today for ReAssure’s IT Support Service Desk In April 2018, the IT Service Team at ReAssure undertook their first audit as part of the Service Desk Certification programme following a year long service improvement programme following SDI’s initial assessment in March 2017. The result of the audit, which benchmarked ReAssure against
It All Started With A HUG – SDI Turns 30!
Posted on Monday 21 May 2018.
As many of you may know, SDI is turning 30 this year! Founded in 1988 by Howard Kendall, SDI was formerly known as HUG – the HelpDesk User Group. Shortly after it’s launch, Howard explained “HUG seeks to continually improve the ability of business to deliver good service. We are able to do this in
The Rise of Service Alchemy and the Superconductor
Posted on Thursday 10 May 2018.
Industry 4.0 Series by David Wright, Chief Value and Innovation Officer, SDI Wouldn’t it be incredible if… IT operations could predict the next big infrastructure outage The service desk could predict which end users will have a poor customer experience IT could put steps in place to remediate them before they even happened Well
From Celebrity Service To Monkeys – There Was Something For Everyone At SDI
Posted on Wednesday 9 May 2018.
Guest blog post by Jon Morley, Head of Service Support at Dunelm After being invited to attend the SDI conference for the first time, I was really excited for several reasons. Namely: It was in a different venue to where I had been before (not to mentioned closer to home, given it was in
ITSM Tools – It’s Not Me It’s You!
Posted on Tuesday 17 April 2018.
Sally Bogg, winner of Business Role Model of the Year in the 2018 Women in IT Awards, offers her insights on breaking the cycle of ITSM tool frustration. Head of end-user services at Leeds Beckett University, Sally is Chair of the UCISA’s Support Services Group and holds the award for Inspirational Leader 2017 and was on