The week of 1st – 5th October saw this year’s IT Service Week spread some magic and a cast a spell over the ITSM community…
This year’s IT Service Week (ITSW) celebrations were inspired by the theme of ‘Magic’ which a number of service desks and IT professionals took part in. ITSW is an online, celebratory event created by SDI to help service desks and IT organisations shout about how brilliant they are!
Each year we create a survey for IT service desks to share with their customers (either internal or external end users) which the customers use to vote for the ‘Best Service Desk Analyst’ and ‘Best Service Desk Team’.
This year’s results are in!
This year’s ITSW Awards go to:
Best Service Desk Team for ITSW 2018: Edge Hill University IT Services.
Best Analyst for ITSW 2018: Mike Lockwood, KCOM.