MN Datapack: Global Chat Metrics
MN Datapack: Channel Mix Metrics
MN DataPack: Global Analyst Metrics
Webinar – 10 IT Service Desk (ITSM) tool hacks – doable in hours – with high impact results
Webinar: Exploring the True Impact of the Remote Support Technologies
Virtual Service Desk Assessment
SDA – Virtual Training – April 2020 -EST Time Zone
SDI ITIL4 Foundation Course May 2020
SDI ITIL4 Course November 7-8
Virtual SDI ITIL4 Course August 22-23
Managing the Customer Experience- Workshop – Oct 2019
Knowledge Management Workshop London