ITSM and Covid19 – What We’ve Seen (Part 2)

Posted on Thursday 24 September 2020.

Managing Major Incidents From Home — What You Can Learn From Mission Impossible

Posted on Wednesday 16 September 2020.

By Lior Avni, Global Incident Manager, Gett Full disclosure — I am not Tom Cruise (Shocker, I know 🙃). What I am, is an Incident manager, who, not unlike Ethan Hunt (portrayed by the mighty Tom), also has to deal with uncertainties in life and surprises. All the more in this day and age where

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ITSM and Covid 19 – What We’ve Seen (Part 1)

Posted on Wednesday 16 September 2020.

ITSM and Covid 19 – What We’ve Seen (Part 1) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In a very short space of time, the global pandemic has completely changed the landscape of our lives in every aspect. Socially, we now keep safe distances from each other, and we can’t enjoy a lot of our pastimes as freely.

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Will you still get ahead if you stay at home?

Posted on Monday 7 September 2020.

By Zena Everitt, SDI20 Keynote Speaker   As schools reopen, the UK government has launched a media campaign encouraging us to go back to the office. The CBI have warned of our city centres becoming ghost towns if we don’t. We’ve saved the NHS, now we have to save Prets. Yet many people are well

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The Path out of Covid-19: rebooting the business and back to the future

Posted on Tuesday 25 August 2020.

The Path out of Covid-19: rebooting the business and back to the future by David Wright, Chief Value Officer, SDI Oh, for a DeLorean with a weird 1980’s digital dashboard and a hover board. The chance to go back to 2017, knowing what was to come in 2020, and have enough time to make ready

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How to maintain motivation, focus and connection while remote working

Posted on Tuesday 5 May 2020.

By Zena Everett, Speaker and Coach on Crazy Busy-ness™ and Overwhelm: Do less and get more done.   Keeping your team motivated and close: what people say about panic-working, banana bread, monkey brains and boundaries. Now that we are in the groove of remote working, our challenge is to maintain motivation, focus and connection. So

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