The Future of IT Support Is Now!

Posted on Wednesday 7 February 2018.

IT Service & Support Awards 2018 Finalists Revealed…

Posted on Tuesday 16 January 2018.

And the finalists are…   Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group   Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar   Best Medium Service Desk  BullGuard MHR Sky Betting & Gaming   Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish   Highly



The Secrets of Identity Success

Posted on Tuesday 16 January 2018.

By Stephen Mowll, Director, Product Management Lead at RSA   It’s no secret that effective identity strategies are based on business goals. But how can you improve the chances that your strategy will succeed?   Of course you want your identity and access management strategy to help your business be more agile and efficient. But for



10 Tips for Chatbot Success

Posted on Friday 12 January 2018.

By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle   Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,



The Changing World Of Problem Management

Posted on Tuesday 9 January 2018.

”Many organisations find it extremely difficult to dedicate time and effort to root cause analysis, as a result of firefighting and other priorities. I have worked in many industries for many years undertaking service management roles, and problem management is one of the biggest cogs and is sometimes over looked.” – Mark Dickinson Ultimately Mark’s



And The Winners Are…

Posted on Thursday 14 December 2017.

Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough   Day 2: Winner: Leigh Batten   Day 3: Winner: Michael Thresher   Day 4: Winner: Antonia Jones   Day 5: Winner: Rhianne Poole   Day 6: Winner: Matthew Lynch   Day 7: Winner: Wayne Winterbottom   Day 8: Winner: Sean Walsh   Day 9: Winner: Sally Bogg  



Have You Heard The One About Identity Theft?

Posted on Wednesday 13 December 2017.

Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime



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