Microlearning – Favourite Learning Style of Millennials and Gen Z?

By Aprill Allen, Founder and Managing Director, Knowledge Bird It is surprisingly common for small teams to use a customer service platform and have no idea that there is a knowledge base attached. I see this with several of the customers that I work with –  business owners and customer service team leaders get into

…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC).  There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of

Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the IT infrastructure, to prevent the recurrence of incidents related to these errors, and establish the root cause of incidents and initiate actions to improve or correct the situation. Generally speaking, the

Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough   Day 2: Winner: Leigh Batten   Day 3: Winner: Michael Thresher   Day 4: Winner: Antonia Jones   Day 5: Winner: Rhianne Poole   Day 6: Winner: Matthew Lynch   Day 7: Winner: Wayne Winterbottom   Day 8: Winner: Sean Walsh   Day 9: Winner: Sally Bogg  

Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime

Written by Alan Conduct, Head of Support Services at UKN Group Building an effective IT service desk is not easy. With technology evolving so quickly, with companies reliant on a complex mix of hardware, software, cloud-solutions, broadband, telephony and legacy systems, you need an IT help desk that can provide support and proactively grow the business. An