How To Manage Your Team If You Are Working From Home
Posted on Monday 23 March 2020.
By Zena Everett, SDI21 Keynote speaker, Author: ‘Crazy Busy’ & ‘Mind Flip: Take the Fear out of your Career’ I’ve been asked for productivity tips by Managers who aren’t used to working from home. They are keen to use this time to remain productive, take advantage of some gaps in their calendar and perhaps
10 Skills Of Successful IT Service Management Professionals
Posted on Friday 13 March 2020.
That technology changes rapidly is one of the vast understatements of our time. Organisations and individuals involved in IT service management must continually reinvent themselves to keep up with the “digital transformation” across a myriad of business IT landscapes. Companies must stay on top of the rapid change in order to compete in the increasingly
How Can Service Desk Managers Advance Their Careers?
Posted on Friday 13 March 2020.
If you’re a service desk manager looking for your next career move, which of your current skills and capabilities will be of most use? Many IT service desk managers have worked their way up through the service desk ranks thanks to their hard work and a combination of technical knowledge, interpersonal skills, and then management
SDI Welcomes New Certication Partner In The Middle East
Posted on Wednesday 26 February 2020.
SDI announces new Middle East community partnership with SMCE Exclusive SDI MENA Global Partner, ACIS-IT, and SDI are honoured to welcome a new affiliate partner for service desk certification (SDC) and consultancy and improvement services in the Middle East region, focusing on Saudi Arabia. Dedicated to the promotion of a culture of Service Excellence in
A Life by Design Rather than by Accident
Posted on Monday 17 February 2020.
By Gillian Jones-Williams So, where are you? I don’t mean physically where are you, I mean where are you in your life? Are you where you expected to be, or was this never in the plan? It’s amazing how many women I speak to who are surprised at where their career has led them
SDI’s Service Desk Analyst Training – A Trainer’s View
Posted on Wednesday 22 January 2020.
By Lynne Nash, SDI Trainer, Auditor and Consultant I have been in the IT support industry since the early days of help desks. There were no best practice models and frameworks and no dedicated tools and technologies, we were pretty much making things up as we went along and finding out what worked through trial