What does the recent ITIL update mean for the service desk?
Posted on Monday 15 April 2019.
A Service Desk Manager’s Tale: The Journey Back To Wellbeing
Posted on Friday 12 April 2019.
Jamie Bell, Service Desk Specialist, SDI It has almost been a year since I made the biggest career change in my life. I’ve always had a reputation of being a jolly, sociable person, able to establish effective relationships, and generally quite fun to be around. Yet, I didn’t feel like any of those things
“Very Proud”: Durham University Win Donation For Local Foodbank
Posted on Wednesday 10 April 2019.
Service Desk Manager Wins £250 For Local Foodbank In Survey Prize Draw Andy Scott, Service Desk Manager at Durham University, was the lucky winner to be drawn from over 130 entrants who completed SDI’s ‘View From The Frontline’ survey during March 2019. Andy’s prize offered him the opportunity to nominate a charity of his choice
WE’RE PROUD TO REVEAL OUR AWARD WINNERS…
Posted on Friday 5 April 2019.
On Tuesday 26 March 2019, IT service professionals turned up in force, dressed to impress for SDI’s 24th annual IT Service & Support Awards 2019 in Birmingham! One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomed over 600 people from across the industry worldwide to come together
A Quick Word With ‘Best Large Enterprise Managed Service Provider’ Award Finalists CAE
Posted on Monday 18 March 2019.
We managed to grab a quick word with ‘Best Large Enterprise Managed Service Provider 2019’ award finalists CAE Technology Services, where they let us in on their top tips to success… What made you decide to enter the awards? CAE embarked on the SDI Certification Journey in December 2017 with our initial audit. We
Key Tips for Recruitment and Retention of a Diverse Team
Posted on Thursday 7 March 2019.
Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled
Award finalists ICL Services discuss how they plan to evolve their service desk
Posted on Tuesday 5 March 2019.
ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month… What made you decide to enter the awards? We did a great job relating to the process improvement of ticket handling,
