Simple Steps To Improve Workplace Wellbeing

The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps key for providing brilliant service. Step 9 forms part 10 in the series, which is all about launching the service desk, communicating contact details and promoting the benefits to customers

SDI18 was delighted to be the host of the annual service desk awards on Tuesday 13th March at the Hilton Metropole in Birmingham for the 23rd consecutive year. One of the biggest celebrations of the year for service desk users; the IT Service & Support Awards 2018 showcased everything that is brilliant about the service desk industry. This

The Service Desk Institute, leading professional body for the IT service and support industry, announces that the Board has appointed a new non-executive Director, Damian Bowen. The appointment has been made to add further value and expertise to the Board which aims to inspire service desks to be brilliant. Damian Bowen joins with immediate effect

by Jeff Rumburg, Managing Partner at MetricNet Benchmarking is a proven, mature methodology for measuring the efficiency and effectiveness of the Service Desk, and adopting industry best practices. Effective benchmarking enables a service desk to quantify its performance, objectively compare itself to industry averages and best practices, identify performance gaps, and define the steps necessary to

How IT Can Lead the Way in Enterprise Services   The Common Sense of Enterprise Services   Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet   Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not

by Rob Beswick, SDI   #SDI18 will be my 12th SDI conference, and with such a varied choice of speakers I am often stopped and asked by service desk professionals, ‘what’s the best session for me to attend?’. My first response is to ask what challenges they are facing on their service desk or if one of