Diana Leggott, Bournemouth University answers our questions about being an awards Finalist
Posted on Tuesday 13 February 2018.
Diana Leggott, IT Service Operations Manager at Bournemouth University, shares why she chose a career in IT support and what it meant to be in the final for the Service Desk Manager of the Year category at the IT Service & Support Awards 2018. What made you decide to enter the awards? I was
Meet Pepper the Humanoid Robot at SDI18
Posted on Monday 12 February 2018.
Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way. Manufactured by SoftBank Robotics, Pepper was first introduced to
They’re Coming To Take Me Away!
Posted on Wednesday 7 February 2018.
Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18 When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.
Navigating The Digital Maze With VeriSM™
Posted on Wednesday 7 February 2018.
By Claire Agutter, Director at Scopism At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’. The background to VeriSM
5 Tips To Run A User-Friendly IT Service Desk
Posted on Tuesday 30 January 2018.
by Kerry Burgess, Service Desk Assistant Manager at UKN Group People power businesses. We do business with those we get along with. In this age of technology and digital connections, it’s those personal relationships that drive growth and achieve strategic objectives. However, when it comes to delivering client needs and keeping businesses operational, we would
Findings From A View from the Frontline: University Edition
Posted on Wednesday 17 January 2018.
by Scarlett Bayes, Industry Analyst, SDI Following the latest iteration of ‘A View From The Frontline’ published in 2017, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report takes an in-depth