Self Service – Virtual – October 2021
Analyst to Team Leader – Virtual -August 2021
ITIL – Create, Deliver, Support (CDS) Virtual – July 2021
Service Desk Manager – Virtual – July 2021
Service Desk Analyst – Virtual – May 2021
Service Desk Manager – Virtual – Jan 2021
MN Datapack: Quality Metrics
MN Datapack: Productivity Metrics
MN Datapack: Voice SLA Metrics
MN Datapack: Handle-Time Metrics
MN Datapack: Global Chat Metrics
MN Datapack: Channel Mix Metrics