Meet The All-American AI Powerhouse

Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is excited to announce the long-awaited return of the SDI Conference and Awards to its pre-pandemic stomping ground at the Hilton Metropole Birmingham, just a hop, skip, and a jump from the NEC in Birmingham. Get ready to mark

 It’s a regular Monday morning at work. You’re juggling between an ITSM system that’s great for handling service requests but seems to exist in its own bubble, and an ITOM platform that’s crucial for your operations but doesn’t communicate with your service management tools. Sounds familiar? You’re not alone. With analysts predicting a massive $2

The stage is set, the spotlight is warming up, and an extraordinary opportunity knocks at your door! We’re beyond thrilled to roll out the red carpet for the most awaited event of the year – the SDI Awards 2024~25. This isn’t just an awards ceremony; it’s a grand celebration of innovation, dedication, and unmatched excellence

If you’ve ever found yourself buried under a mountain of service requests, or if your team spends more time on mundane tasks than on the strategic ones, then you’re in the right place.

Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s automation oasis and a sneak peek into the crystal ball of IT’s future. It’s a story of humble beginnings, dazzling innovations, and, yes, the occasional tech-induced headache. All aboard the ITSM

We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI  Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.