IT Service & Support Awards 2018 Finalists Revealed…
Posted on Tuesday 16 January 2018.
And the finalists are… Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar Best Medium Service Desk BullGuard MHR Sky Betting & Gaming Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish Highly
The Secrets of Identity Success
Posted on Tuesday 16 January 2018.
By Stephen Mowll, Director, Product Management Lead at RSA It’s no secret that effective identity strategies are based on business goals. But how can you improve the chances that your strategy will succeed? Of course you want your identity and access management strategy to help your business be more agile and efficient. But for
10 Tips for Chatbot Success
Posted on Friday 12 January 2018.
By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,
The Changing World Of Problem Management
Posted on Tuesday 9 January 2018.
”Many organisations find it extremely difficult to dedicate time and effort to root cause analysis, as a result of firefighting and other priorities. I have worked in many industries for many years undertaking service management roles, and problem management is one of the biggest cogs and is sometimes over looked.” – Mark Dickinson Ultimately Mark’s
The Service Desk Institute (SDI) appoints Mauricio Corona to its Board of Directors
Posted on Monday 8 January 2018.
The leading professional body for the IT service and support industry, the Service Desk Institute, announces the appointment of Mauricio Corona as Chief Transformation Officer. Mauricio will be responsible for building relationships and partnerships with organisations globally to roll out a portfolio of SDI products and services including Service Desk Certification, analyst research, service desk
And The Winners Are…
Posted on Thursday 14 December 2017.
Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough Day 2: Winner: Leigh Batten Day 3: Winner: Michael Thresher Day 4: Winner: Antonia Jones Day 5: Winner: Rhianne Poole Day 6: Winner: Matthew Lynch Day 7: Winner: Wayne Winterbottom Day 8: Winner: Sean Walsh Day 9: Winner: Sally Bogg