SCC Win Best Managed Service Desk 2017

Last month our experienced SDI trainer, Lynne Nash, delivered in-house Service Desk Analyst Training to seven delegates from Anglia Ruskin University. We were all astounded with the results, as not only did all seven delegates pass the exam, six gained Higher Mastery level, which is achieved at a 87% pass rate – this has never

  Meet the Service Desk team at University Of Huddersfield as they answer our questions to reveal their achievements, challenges and memorable moments. What types of customers do you support? What are their technical abilities and what common incidents do you receive? We primarily support both staff and students at the University, but also provide

 by Mike Franchetti, SDI, Customer Insight Analyst   These days, data analysis and the use of statistics extend to a number of job roles. A desirable skill is the ability to ‘tell a story’ using data instead of merely presenting values. In order for these stories to be best sellers, there are some underlying principles of

by Mike Franchetti, SDI, Customer Insight Analyst Some time ago a documentary was doing the rounds looking into the alarming habits of one of Britain’s most obsessive ‘hoarders’. Not without sad moments, we were welcomed into a house stacked from floor to ceiling with belongings ranging from collectables, the unlikely-to-be-useful, and common everyday rubbish. The poor