The IT Service & Support Awards 2018 Celebrate Our Service Desk Heroes
Posted on Wednesday 28 March 2018.
SDI18 was delighted to be the host of the annual service desk awards on Tuesday 13th March at the Hilton Metropole in Birmingham for the 23rd consecutive year. One of the biggest celebrations of the year for service desk users; the IT Service & Support Awards 2018 showcased everything that is brilliant about the service desk industry. This
Developing the Customer Experience
Posted on Wednesday 21 February 2018.
This is part 8 in the Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 7 focuses on developing and documenting the customer experience. Customer
JLL Win the Highly Commended Award For Transformation & Improvement
Posted on Wednesday 14 February 2018.
JLL have picked up the Highly Commended Award For Transformation & Improvement ahead of the IT Service and Support Awards 2018. JLL’s service desk team have taken the time to answer some questions on how they have evolved over the years and their exciting plans for the future! What made you decide to enter the
2018 Award Finalists Cardonet Share Their Top Service Desk Tips
Posted on Tuesday 13 February 2018.
Cardonet, finalists in the Best Small Enterprise Managed Service Provider category 2018, tell us their exciting plans for the future and share their top tips for a successful service desk. What made you decide to enter the awards? Awards have never been a big thing for us as an organisation and this is
Meet Pepper the Humanoid Robot at SDI18
Posted on Monday 12 February 2018.
Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way. Manufactured by SoftBank Robotics, Pepper was first introduced to
They’re Coming To Take Me Away!
Posted on Wednesday 7 February 2018.
Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18 When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.