How To Raise Your Game With SDI’s Service Desk Manager Course

Global Partner Network The audit team at SDI were delighted to be invited to Dubai in July to assess the luxury retail distribution company Chalhoub Group’s IT service desk and benchmark them against SDI’s Global Best Practice Standard for Service Desk. SDI’s growing global partner network includes Nabil Azar, who represents SDI in the Gulf

While understanding of GDPR has improved, the specifics of how it will impact functions such as the service desk are not as clear. The new EU General Data Protection Regulation (GDPR) came into force in May 2018, and if your organisation is not already well prepared then you need to take urgent action right now.

As many of you may know, SDI is turning 30 this year! Founded in 1988 by Howard Kendall, SDI was formerly known as HUG – the HelpDesk User Group. Shortly after it’s launch, Howard explained “HUG seeks to continually improve the ability of business to deliver good service. We are able to do this in

Guest blog post by Jon Morley, Head of Service Support at Dunelm   After being invited to attend the SDI conference for the first time, I was really excited for several reasons. Namely:  It was in a different venue to where I had been before (not to mentioned closer to home, given it was in

Sally Bogg, winner of Business Role Model of the Year in the 2018 Women in IT Awards, offers her insights on breaking the cycle of ITSM tool frustration. Head of end-user services at Leeds Beckett University, Sally is Chair of the  UCISA’s Support Services Group and holds the award for Inspirational Leader 2017 and was on

At #SDI18, James West of SITS Insight was reminded why people are so instrumental to IT success. Here are his highlights and thoughts on why the gospel of SDI is starting to change attitudes: For IT services to be successful, they must combine three elements: people/process/technology. But while the importance of this triumvirate is an