Power Design Inc. USA

Evelyn Partners is a financial services company based in the United Kingdom. It is formerly known as Tilney Smith & Williamson, which was the result of a 2020 merger between Tilney and Smith & Williamson. The group also operates the online investment service Bestinvest. With over 185 years experience; they’re the UK’s leading integrated wealth

Cepheid is a multinational biotech company specializing in molecular diagnostics. It is headquartered in Sunnyvale in California and has locations globally. The service desk is a follow the sun approach and consists of 2 teams, one US based covering north American and LATM and another based out of France covering EMEA and APAC and are

  What made you join SDI? – We joined SDI as we needed a plan and we needed the rigour we knew SDI would drive.   What membership resources do you use? – We’ve leveraged the membership discounts for various courses and SDI’s training offering – all of our ITSD are certified SDI analysts. I’d

Tikit is a leading provider of innovative and specialist technology to the Legal and Professional services sector with over 1500 law firm clients globally and is part of Advanced. Tikit have also won ‘Supplier of the Year – Small and Medium Enterprise’ at the 2017 British Legal IT Awards. What types of customers do you support?

What made you join SDI? When we joined SDI, we were transitioning from an IT Help Desk to an ITIL based IT Service Desk. The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71% due

What made you join SDI? When we joined SDI, we were transitioning from an IT Help Desk to an IT Service Desk and found that the resources and community available were invaluable. Soon after, we also decided that we would embark upon SDI certification. Certification was a truly enlightening journey and provided us with the