Drum Roll Please… And The Finalists Are

Posted on Monday 3 December 2018.

On Friday 16th November, our awards shortlist united in Birmingham where they presented to our judges, followed by a 20 minute grilling Q&A. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and finalists! Our winners will be announced during the awards gala dinner on 26th March 2019 at Birmingham Hilton Metropole – tickets are on sale now- we can’t wait to see you there! So without further ado here’s our brilliant finalists…

Best Service Desk 2019:


University of Manchester

Allstate, Northern Ireland


Best Small Enterprise Managed Service Provider 2019:


Support Tree

Retail Assist


Best Medium/Large Enterprise Managed Service Provider 2019:



ICL Services


Service Desk Analyst 2019:

Adam Wimpenny – Leeds Beckett University

James O’Sullivan – John Lewis Partnership

Luke Bolton – Cegedim RX


Senior Service Desk Analyst 2019:

Nick Creaser – CGI

Tom Lamb – Cegedim RX

Tom Phillips – DVLA


Service Desk Manager 2019:

Julie Brown – Cegedim RX

Katie Bryn – Circle IT

Paige Smith – Air-IT


Best Service Desk CX 2019:

Daisy Communications


Retail Assist

Best Automation Project 2019:


ICL Services



Best Service Improvement Project 2019:

Allstate, Northern Ireland




Taking place on the Tuesday evening of conference (26th March 2019), the IT Service & Support Awards, hosted by SDI, was one of the biggest celebrations for service desk professionals. Our glittering awards ceremony and gala dinner welcomed over 600 people from across the industry to celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry.


Do you want to be involved in the 2020 awards? Entries are now open and close on the 18 October 2019. Download the updated brochure by clicking below:



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