Best Automation Project Finalists Everbridge Chat Top Tips & Future Plans

New category for this year – Senior Service Desk Analyst of the Year 2019 – finalists Nick Creaser, Tom Lamb (Cegedim RX) and Tom Phillips (DVLA) discuss their awards experience and exciting plans for their service desks. The IT Service & Support Awards take place later this month on Tuesday 26 March, if you haven’t

Service Desk Analyst of the Year finalists Adam Wimpenny (Leeds Beckett University), James O’Sullivan (Waitrose) and Luke Bolton (Cegedim RX), answered a few questions ahead of the IT Service & Support Awards later this month…                    Adam Wimpenny                   

Our Service Desk Manager of the Year 2019 finalists Julie Brown (Cegedim Rx), Katie Bryn (Circle IT) and Paige Smith (Air IT) have kindly taken some time to speak to us about their awards experience so far and what plans they have for the future!          Julie Brown, Cegedim RX     

By Jamie Bell, Service Desk Specialist at SDI. Here at the Service Desk Institute, we are responsible for the development, upkeep and integrity of The Global Best Practice Standard for Service Desk (Best Practice Standard). The Best Practice Standard is a set of criteria that provide a clear and measurable benchmark for service desk operations.

About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk

On Friday 16th November, our awards shortlist united in Birmingham where they presented to our judges, followed by a 20 minute grilling Q&A. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and