Lions, Dolphins, Elephants And Monkeys? It’s A Zoo Around Here!

Here at the SDI we don’t just set the standards, we are also passionate about helping our community to develop practical and professional skills, every step of the way. We very much understand that time spent away from the service desk is hard-won and comes at a cost – and that there has to be

by Sadie-Rae Gartell Born in December in New York in 1906, Grace was known as quite an interesting and curious child. At the age of seven she wondered how the mechanics of an alarm clock worked and took seven apart to figure it out. Grace initially didn’t get into Vasser University when she applied because

by Tom West-Robinson. Being a specialist IT Service Management Recruiter I interact with a large number of ITSM professionals on a daily basis, and I choose the word professional in exactly the right context. So, for the avoidance of any doubt, as a recruiter, IT Service Delivery Managers, IT Managers and Directors ask me to

Is Employer Branding Important? Unless you’ve been living under a rock for the last couple of years, you will have heard the term ‘employer branding’ bandied about and you may think it’s just one of the latest buzzwords, or because it’s about ‘branding’ it definitely falls under the marketing department’s remit and is something to

December’s Service Desk of the Month features SDI member, Information Services Service Desk at University Of Huddersfield. What types of customers do you support? What are their technical abilities and what common incidents do you receive? We primarily support both staff and students at the University, but also provide support for University Alumni, who have