Navigating The Digital Maze With VeriSM™
Posted on Wednesday 7 February 2018.
By Claire Agutter, Director at Scopism At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’. The background to VeriSM
IT Service & Support Awards 2018 Finalists Revealed…
Posted on Tuesday 16 January 2018.
And the finalists are… Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar Best Medium Service Desk BullGuard MHR Sky Betting & Gaming Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish Highly
The Secrets of Identity Success
Posted on Tuesday 16 January 2018.
By Stephen Mowll, Director, Product Management Lead at RSA It’s no secret that effective identity strategies are based on business goals. But how can you improve the chances that your strategy will succeed? Of course you want your identity and access management strategy to help your business be more agile and efficient. But for
10 Tips for Chatbot Success
Posted on Friday 12 January 2018.
By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,
The Changing World Of Problem Management
Posted on Tuesday 9 January 2018.
”Many organisations find it extremely difficult to dedicate time and effort to root cause analysis, as a result of firefighting and other priorities. I have worked in many industries for many years undertaking service management roles, and problem management is one of the biggest cogs and is sometimes over looked.” – Mark Dickinson Ultimately Mark’s
Have You Heard The One About Identity Theft?
Posted on Wednesday 13 December 2017.
Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime