We had a chat to our Service Desk Analyst of the Year 2019 Finalists…
Posted on Monday 4 March 2019.
Our Service Desk Manager of the Year 2019 finalists Reveal All!
Posted on Monday 4 March 2019.
Our Service Desk Manager of the Year 2019 finalists Julie Brown (Cegedim Rx), Katie Bryn (Circle IT) and Paige Smith (Air IT) have kindly taken some time to speak to us about their awards experience so far and what plans they have for the future! Julie Brown, Cegedim RX
We are updating The Global Best Practice Standard for Service Desk
Posted on Wednesday 6 February 2019.
By Jamie Bell, Service Desk Specialist at SDI. Here at the Service Desk Institute, we are responsible for the development, upkeep and integrity of The Global Best Practice Standard for Service Desk (Best Practice Standard). The Best Practice Standard is a set of criteria that provide a clear and measurable benchmark for service desk operations.
Reduce time spent firefighting with Proactive Problem Management
Posted on Monday 28 January 2019.
Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the IT infrastructure, to prevent the recurrence of incidents related to these errors, and establish the root cause of incidents and initiate actions to improve or correct the situation. Generally speaking, the
Meet the Stars of 2018
Posted on Thursday 20 December 2018.
2018 has been a fantastic year for so many of you! It’s been a year of hard work, challenges, victories and celebration for many of our brilliant ITSM community. Service Desk Certification (SDC) validates the quality of the services provided by an IT support organisation. When a service desk joins the SDC programme they are
A Journey to Continual Service Improvement
Posted on Tuesday 11 December 2018.
About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk
Being Bold and Aiming High: How a top performing MSP stands out from the rest
Posted on Monday 3 December 2018.
Being Bold and Aiming High: How a top performing MSP stands out from the rest By Todd McQuilkin, Chief Executive Officer (CEO), Air IT Operating to standard frameworks and achieving ISO compliance can be difficult, but it’s a basic requirement in our marketplace. You must have those badges on your website and marketing just to
